Sales Reps create a request for Buyout
Order Processing will take/assign ownership of the request
Open request and gather information required to contact Lease company
Retrieve buyout quotes from leasing company for affected serial numbers
Complete Buyout quote request (required fields)
Set Expiration Date from Buyout
Set the Rep Payoff Amount and the Full Payoff amount to the same amount
Note: Xerox no longer provides pass-back for the difference between Full and Sales Rep amount. Therefore, we should populate the actual buyout figure in both boxes.
Upload Buyout Quote received from Lease company
Approve Request
Partial Buyout Request Information
A partial buyout is a buyout that has a mix of Return and Keep options on the same lease. This results in an extra step in calculating the total payoff amount. To identify a partial buyout scenario, look at the pickup table and identify various options selected like this:
When requesting information from the Leasing Company, be sure to request a Return value for the first device and a Keep value for the second. To complete the request in PREO, take the sum of these values and populate the payoff amount in both values of the request.
