Setup Intercom
Add an Avatar to your account
Configure Notifications
Keep your Inbox open
Using Intercom
Use Reply's to respond to users and Notes to work with other PREO Champions
When using Notes, use the "@" to tag another PREO Champion
Add Article to answer common questions
Maintain the article database
Best Practices
Response Time is Key to Happy Users
Keep it interesting and friendly
Escalating Issues to PREO Dev Team
Use Notes to "@" Jeff Watts
