To help streamline your PREO lease credit approval process and avoid delays, here are some essential tips and best practices:
✅ Before Submitting a Request
Complete All Required Fields: Ensure all customer details are entered. Missing information will trigger a warning.
Phone Numbers: Must be 10 digits—no dashes or spaces.
Customer Contacts: Do not use “@xerox.com” email addresses.
📤 After Submission
Once submitted, the status will show “eCredit Pending” along with an eCredit Transaction Number.
If you need to make changes:
Wait for a final decision (Approved, Rejected, or More Information Required).
Then cancel the current proposal and create a new one.
If you only need to update the “Requirements” page, refer to Step 8 in the process guide.
⚠️ Note: While the status is “eCredit Pending,” you cannot submit a new request or cancel the existing one.
🛠️ Need to Modify a Pending Request?
Contact the OSS team for assistance if the request is still pending and changes are needed.
OSS Org Chart: OSS Org Chart 2025.pptx
📩 If You Receive a “More Information Required” Status
This means additional documentation is needed to support the application.
Check the Chat Screen for the “More Information” message.
Or, view the latest comment under the eCredit Response section on the request form.
Work with the OSS team to gather and upload the required documents (e.g., Personal Guarantee, Financial Statements) to the Additional Documents section in PREO.
The OSS team will handle resubmission to the eCredit and PEAC teams.
