If the “Add to Cart” button isn’t changing to “Preorder”, follow these steps to troubleshoot and fix the issue in the PreOrder Now (PON) app.
Step 1: Check Product Status in PreOrder Now
Go to the “Preorder Products” tab in the app.
Search for the product in question.
Confirm that the product status shows “Preorder Enabled.”
If it doesn't, ensure you've configured the settings correctly in the "Status" tab.
Step 2: Check Button Selector Settings
If the product is enabled for preorder but the preorder button still doesn’t appear, PON might not be identifying your Add to Cart button correctly.
For users with HTML/CSS experience:
Open your product page in the Chrome browser.
Right-click the “Add to Cart” button and select “Inspect”.
Find the button’s class name or ID.
Class names start with a period (
.)IDs start with a hash (
#)
In the PreOrder Now app dashboard, go to the “Advanced Settings” tab.
Scroll to the “Selectors” section and locate the “Button Selector” field.
Delete the existing content and paste in the class name or ID you copied.
Save your changes.
Refresh your product page to see if the Preorder button is now visible.
If the button still doesn’t appear after this, please contact support for further help.