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Troubleshooting
Find solutions to common issues. This category provides step-by-step guides and expert tips to quickly resolve problems and keep your preorders running smoothly.
35 articles
Understanding and Solving the Error Message: "Variant can Only be Purchased with Selling Plan"
How to Fix the Error: "Variant Can Only Be Purchased with a Sales/Selling Plan" and "Expected String to Be an Integer: Selling Plan"
Why are some cart labels missing on orders of pre-order products?
How to Fix the Pre-Order Button Not Replacing the "Add to Cart" Button in PreOrder Now
The pre-order setting page is loading very slowly
Product Is Appearing As Pre-order But Shouldn't Be
I've enabled pre-order for a product but the pre-order button isn't appearing
I can't find the products I want to enable for pre-order / My products aren't appearing in single product search
Pre-order cart label not appearing on the cart page or in the order
Why is the Preorder button taking a long time to load?
Unable to Add Required App Blocks in Setup
The Add To Cart button doesn't change to Pre-order after selecting a variant upon page load (multiple variants)
I am running the Pre-Order App but the Product Page shows - "In Stock".
Why are products not on pre-order getting a pre-order badge?
Why are my pre-order products showing as sold out in checkout?
Mixed Cart Warning Isn't Working
Pre-order product image badges aren't appearing on collection pages after the first page of results
I'm using Shapes Theme and the pre-order button is not displaying or not working
I'm using Ella Theme and the pre-order button is not displaying or not working
I'm using Pipeline Theme and the pre-order button is not displaying or not working
I'm using Dawn Theme and the pre-order button is not displaying or not working
I'm using Sense Theme and the pre-order button is not displaying or not working
I'm using Stiletto Theme and the pre-order button is not displaying or not working
I'm using Motion Theme and the pre-order button is not displaying or not working
I'm using Retina Theme and the pre-order button is not displaying or not working
I'm using Atlantic Theme and the pre-order button is not displaying or not working
I'm using Spotlight Theme and the pre-order button is not displaying or not working
I'm using Icon Theme and the pre-order button is not displaying or not working
I'm using Impact Theme and the pre-order button is not displaying or not working
I'm using Broadcast Theme and the pre-order button is not displaying or not working
Venture Theme: Dropdown/Mobile Menu Issue with Pre-order Now on Safari Browser for iPhone/iPad