Troubleshooting
Find solutions to common issues. This category provides step-by-step guides and expert tips to quickly resolve problems and keep your preorders running smoothly.
35 articles
How to Fix the “Variant Can Only Be Purchased With Selling Plan” ErrorSolving the 'Variant Can Only Be Purchased With Selling Plan' error in your store
How to Fix the Error: "Variant Can Only Be Purchased with a Sales/Selling Plan" and "Expected String to Be an Integer: Selling Plan"Solving the 'Variant Can Only Be Purchased with a Sales/Selling Plan' and
Why Are Some Cart Labels Missing on Orders with Preorder Products?Understanding why cart labels might be missing on orders with preorder items.
How to Fix the Preorder Button Not Replacing the “Add to Cart” ButtonSolving the issue when the preorder button doesn't replace the 'Add to Cart' button
Why Is a Product Showing as Preorder When It Shouldn’t?Understanding why a product is marked as preorder when it's not supposed to be.
Product Missing from PreOrder Now Search ResultsWhy your product isn't showing up in PreOrder Now search results.
Why Isn’t the Preorder Cart Label Showing on the Cart Page or Order?Troubleshooting steps when the preorder cart label isn't visible on your store's cart
How Do I Prevent Shoppers from Adding Both Preorder and Non-Preorder Items to the Same Cart or Order?Steps to stop customers from mixing preorder and regular items in the same cart.
Why Is the Preorder Button Taking a Long Time to Load?Understanding why the preorder button may be slow to load on your store.
Unable to Add Required App Blocks in SetupFixing issues when you can't add necessary app blocks in your store setup.
Add to Cart Button Doesn't Change to Pre-order After Selecting a VariantFixing the issue when 'Add to Cart' button doesn't switch to 'Pre
Why Does My Product Page Show "In Stock" While Using the PreOrder Now App?Understanding why your product page displays 'In Stock' while using the PreOrder Now app
Why Are Products Not on Preorder Showing a Preorder Badge?Understanding why products not on preorder might display a preorder badge.
Why Are My Pre-Order Products Showing as Sold Out in Checkout?Understanding why pre-ordered items may appear as sold out at checkout.
Mixed Cart Warning Isn't WorkingTroubleshooting steps when the mixed cart warning isn't functioning in your store.
Preorder Image Badges Not Showing on Collection Pages After First PageFixing the issue of preorder badges not appearing on subsequent collection pages.
How to Change the Color or Customize the Styling of PreOrder Now ElementsCustomize the look of PreOrder Now elements in your store with these simple steps.
Shape Theme: PreOrder Button Not Displaying or Not WorkingSolving issues with your Shape Theme PreOrder button not showing or functioning.
Ella Theme: PreOrder Button Not Displaying or Not WorkingSolving issues with the Ella Theme PreOrder button not showing or functioning in your store.
Pipeline Theme: Preorder Button Not Displaying or WorkingFixing issues with the Pipeline theme's preorder button not showing or functioning.
Dawn Theme: PreOrder Button Not Displaying or Not WorkingSolving issues with the Dawn theme's PreOrder button not showing or functioning in your store
Sense Theme: PreOrder Button Not Displaying or Not WorkingFixing issues with the Sense Theme PreOrder button not showing or functioning in your store
Stilleto Theme: PreOrder Button Not Displaying or Not WorkingSolving issues with the Stiletto Theme's PreOrder button not showing or functioning in
Motion Theme: PreOrder Button Not Displaying or WorkingSolving issues with the PreOrder button not showing or functioning in the Motion theme.
Retina Theme: PreOrder Button Not Displaying or WorkingFixing the issue when the PreOrder button isn't showing or functioning in Retina
Atlantic Theme: PreOrder Button Not Displaying or Not WorkingSolving issues with the Atlantic Theme PreOrder button not showing or functioning in your store.
Spotlight Theme: PreOrder Button Not Displaying or Not WorkingSolving issues with the PreOrder button not showing or functioning in the Spotlight theme.
Icon Theme: PreOrder Button Not Displaying or Not WorkingSolving issues with the PreOrder button not showing or functioning in your store's icon theme
Impact Theme: PreOrder Button Not Displaying or WorkingSolving issues with the PreOrder button not showing or functioning in the Impact theme.
Broadcast Theme: PreOrder Button Not Displaying or Not WorkingSolving issues with your Broadcast Theme's PreOrder button not showing or functioning.
Vantage Version 7.3.2 - Display IssuesSolving display issues in Vantage Version 7.