Troubleshooting
Find solutions to common issues. This category provides step-by-step guides and expert tips to quickly resolve problems and keep your preorders running smoothly.
33 articles
How to Fix the “Variant Can Only Be Purchased With Selling Plan” Error
How to Fix the Error: "Variant Can Only Be Purchased with a Sales/Selling Plan" and "Expected String to Be an Integer: Selling Plan"
Why Are Some Cart Labels Missing on Orders with Preorder Products?
How to Fix the Preorder Button Not Replacing the “Add to Cart” Button
Why Is a Product Showing as Preorder When It Shouldn’t?
Product Missing from PreOrder Now Search Results
Why Isn’t the Preorder Cart Label Showing on the Cart Page or Order?
How Do I Prevent Shoppers from Adding Both Preorder and Non-Preorder Items to the Same Cart or Order?
Why Is the Preorder Button Taking a Long Time to Load?
Unable to Add Required App Blocks in Setup
Add to Cart Button Doesn't Change to Pre-order After Selecting a Variant
Why Does My Product Page Show "In Stock" While Using the PreOrder Now App?
Why Are Products Not on Preorder Showing a Preorder Badge?
Why Are My Pre-Order Products Showing as Sold Out in Checkout?
Mixed Cart Warning Isn't Working
Preorder Image Badges Not Showing on Collection Pages After First Page
Shape Theme: PreOrder Button Not Displaying or Not Working
Ella Theme: PreOrder Button Not Displaying or Not Working
Pipeline Theme: Preorder Button Not Displaying or Working
Dawn Theme: PreOrder Button Not Displaying or Not Working
Sense Theme: PreOrder Button Not Displaying or Not Working
Stilleto Theme: PreOrder Button Not Displaying or Not Working
Motion Theme: PreOrder Button Not Displaying or Working
Retina Theme: PreOrder Button Not Displaying or Working
Atlantic Theme: PreOrder Button Not Displaying or Not Working
Spotlight Theme: PreOrder Button Not Displaying or Not Working
Icon Theme: PreOrder Button Not Displaying or Not Working
Impact Theme: PreOrder Button Not Displaying or Working
Broadcast Theme: PreOrder Button Not Displaying or Not Working