Troubleshooting
Find solutions to common issues. This category provides step-by-step guides and expert tips to quickly resolve problems and keep your preorders running smoothly.
34 articles
- How to Fix the “Variant Can Only Be Purchased With Selling Plan” ErrorSolving the 'Variant Can Only Be Purchased With Selling Plan' error in your store
- How to Fix the Preorder Button Not Replacing the “Add to Cart” ButtonSolving the issue when the preorder button doesn't replace the 'Add to Cart' button
- Why Is a Product Showing as Preorder When It Shouldn’t?Understanding why a product is marked as preorder when it's not supposed to be.
- Product Missing from PreOrder Now Search ResultsWhy your product isn't showing up in PreOrder Now search results.
- Why Isn’t the Preorder Cart Label Showing on the Cart Page or Order?Troubleshooting steps when the preorder cart label isn't visible on your store's cart
- How Do I Prevent Shoppers from Adding Both Preorder and Non-Preorder Items to the Same Cart or Order?Steps to stop customers from mixing preorder and regular items in the same cart.
- Why Is the Preorder Button Taking a Long Time to Load?Understanding why the preorder button may be slow to load on your store.
- Unable to Add Required App Blocks in SetupFixing issues when you can't add necessary app blocks in your store setup.
- Add to Cart Button Doesn't Change to Pre-order After Selecting a VariantFixing the issue when 'Add to Cart' button doesn't switch to 'Pre
- Why Does My Product Page Show "In Stock" While Using the PreOrder Now App?Understanding why your product page displays 'In Stock' while using the PreOrder Now app
- Why Are Products Not on Preorder Showing a Preorder Badge?Understanding why products not on preorder might display a preorder badge.
- Why Are My Pre-Order Products Showing as Sold Out in Checkout?Understanding why pre-ordered items may appear as sold out at checkout.
- Mixed Cart Warning Isn't WorkingTroubleshooting steps when the mixed cart warning isn't functioning in your store.
- Preorder Image Badges Not Showing on Collection Pages After First PageFixing the issue of preorder badges not appearing on subsequent collection pages.
- How to Change the Color or Customize the Styling of PreOrder Now ElementsCustomize the look of PreOrder Now elements in your store with these simple steps.
- Shape Theme: PreOrder Button Not Displaying or Not WorkingSolving issues with your Shape Theme PreOrder button not showing or functioning.
- Ella Theme: PreOrder Button Not Displaying or Not WorkingSolving issues with the Ella Theme PreOrder button not showing or functioning in your store.
- Pipeline Theme: Preorder Button Not Displaying or WorkingFixing issues with the Pipeline theme's preorder button not showing or functioning.
- Dawn Theme: PreOrder Button Not Displaying or Not WorkingSolving issues with the Dawn theme's PreOrder button not showing or functioning in your store
- Sense Theme: PreOrder Button Not Displaying or Not WorkingFixing issues with the Sense Theme PreOrder button not showing or functioning in your store
- Stilleto Theme: PreOrder Button Not Displaying or Not WorkingSolving issues with the Stiletto Theme's PreOrder button not showing or functioning in
- Motion Theme: PreOrder Button Not Displaying or WorkingSolving issues with the PreOrder button not showing or functioning in the Motion theme.
- Retina Theme: PreOrder Button Not Displaying or WorkingFixing the issue when the PreOrder button isn't showing or functioning in Retina
- Atlantic Theme: PreOrder Button Not Displaying or Not WorkingSolving issues with the Atlantic Theme PreOrder button not showing or functioning in your store.
- Spotlight Theme: PreOrder Button Not Displaying or Not WorkingSolving issues with the PreOrder button not showing or functioning in the Spotlight theme.
- Icon Theme: PreOrder Button Not Displaying or Not WorkingSolving issues with the PreOrder button not showing or functioning in your store's icon theme
- Impact Theme: PreOrder Button Not Displaying or WorkingSolving issues with the PreOrder button not showing or functioning in the Impact theme.
- Broadcast Theme: PreOrder Button Not Displaying or Not WorkingSolving issues with your Broadcast Theme's PreOrder button not showing or functioning.
- Vantage Version 7.3.2 - Display IssuesSolving display issues in Vantage Version 7.