If the preorder cart label isn’t appearing on the cart page or in the order, it’s usually due to one of the following issues:
Common Causes
The theme’s cart doesn’t support line-item properties.
PreOrder Now uses Shopify’s line-item properties to add cart labels to orders. Without this support, the labels won’t show up.The product was added through a Quick Shop or Quick Buy popup.
PON isn’t currently compatible with quick shop or quick buy popups. Items added this way may skip the necessary app logic.The shopper's browser is outdated or has JavaScript disabled.
PON requires JavaScript and modern browser support to function correctly.The theme uses an AJAX or pop-up cart.
These types of carts often don’t support line-item properties, which prevents the cart label from appearing.
How to Fix It
We recommend reaching out to your theme developer and asking if their cart supports line-item properties. If not, request that they update the cart to include this compatibility.
You can share this Shopify guide with them: https://help.shopify.com/themes/customization/products/features/get-customization-information-for-products
If your cart does support line-item properties but the cart label still isn’t appearing, please contact our support team, and we’ll be happy to investigate.