We’ve made it faster and easier to get the support you need - all directly inside the Pre-Order Now app.
Our built-in In-App Messenger is your central hub for assistance, updates, and helpful resources. Whether you need guidance setting up pre-orders, managing badges, or handling settings, everything starts here.
🚀 How to Use It
1. Open the In-App Messenger
From your Pre-Order Now dashboard, click the chat icon in the bottom-right corner.
Then select “Send us a message” to start a new conversation with our team.
2. Choose How You’d Like to Get Help
💬 Live Support
If you’d like to chat with our team directly, select Live Support and include:
Your name
Your MyShopify domain
A short summary of your question or issue (include as many details as possible)
This helps our specialists assist you quickly and accurately.
📚 Help Center
If you choose Help Center, you’ll be redirected to our self-service Knowledge Base - packed with guides covering:
Account & Billing
Pre-Order Setup
Back-in-Stock Settings
Cart & Checkout Behavior
Theme & App Integration
Troubleshooting
3. Wait for a Team Member to Join
If you reach out outside our support hours (Monday–Friday, 9 AM–5 PM EST), you’ll see an automated message letting you know we’re currently offline.
Once we’re back online, one of our specialists will reply as soon as possible.
✉️ Prefer Email?
If you’d rather reach us by email, you can contact us directly at PreOrderNow_app@staytuned.digital.
When emailing, please include the following details so we can assist you faster:
Your MyShopify domain
The product or setting
A short summary of your question or issue
Any relevant screenshots or error messages
Our team will review your message during support hours (Monday–Friday, 9 AM–5 PM EST) and get back to you as soon as possible.
📨 Your Messages
Under Messages, you can easily review all your conversations with our team:
Ongoing threads where we’re assisting you.
Resolved requests you can revisit anytime.
If we need additional information - like screenshots, store URLs, or product examples - you’ll receive a follow-up message right inside this section.
Our goal is to make finding answers and getting help as simple and seamless as possible - all without leaving Pre-Order Now.