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FAQs

Find answers to frequently asked questions about PreOrder Now. This category addresses common concerns, provides quick solutions, and helps you better understand the app’s features and functionality.

64 articles
How to Assign Roles When Accepting Collaborator AccessGuidance on assigning roles when you're accepting collaborator access in your store.
General

I Reinstalled the App — Can I See the History of Products Previously Set Up for Preorder?Recover your preorder product history after reinstalling the app.
Supported ThemesExploring the range of themes supported by the app for your store customization.
Common FAQsAnswers to frequently asked questions about our services and policies.
We configured PreOrder using Tags or All Products. Will the system reapply the settings to preorder products, and will there be any downtime?Understanding if PreOrder settings apply to all products and potential downtime.
Are there any changes in the preorder email style, or is it still the same?Understanding updates to the preorder email format and how it affects you.
If I uninstall the app to pause or take a break, will my data be saved in the new version?Find out if uninstalling the app keeps your data safe for future use.
We made changes to delay the display of the Add to Cart button. Will that be affected?Understanding the impact of delayed 'Add to Cart' button display on your store.
Will my previous customization, such as CSS, still be applied?Understanding if your previous CSS customizations will remain intact.
How do I change my settings?Guidance on how to modify your settings in the app.
Will the subscription price remain the same, or will there be changes?Understanding if your subscription price will change or stay the same.
What are the new features in the new version?Discover the latest features and enhancements in the new version of the app.
Does the new version work well with all of the available themes, or are there any themes I need to avoid in particular?Identifying which themes are compatible with the new version of the app.
What major bugs did you fix in this update?Understanding the key bug fixes in the latest app update.
How can I provide feedback or report any issues encountered with the update?Steps to report issues or give feedback on the recent update.
Can you provide a detailed overview of the changes made in the app upgrade?Understanding the recent updates and changes in the app upgrade.
Will the new version improve the performance of displaying the Preorder button?Understanding if the new version enhances the Preorder button display speed.
Why did some features change or get removed?Understanding why certain features were altered or removed from the app.
Do I need to re-enable the app embed after the update?Find out if you need to reactivate the app embed after updating it.
Has anything changed with how pre-orders appear on my store?Understanding changes to how pre-orders are displayed in your store.
Will the upgrade impact any existing third-party plugins or extensions used with the app?Understanding if the app upgrade affects your third-party plugins or extensions.
Can I revert to the old version if I don’t like the new one?Switching back to the previous version of the app if the new one doesn't meet
Can I stay on the current version?Understanding if you can continue using the current version of the app.
Do I need to do anything to update to get the new version?Steps to update your app to the latest version without any hassle.
Do I need to delete the old app and install the new version?Understanding if you need to delete the old app before installing its new version.
Affiliate Program for PreOrder NowLearn how to join and benefit from the PreOrder Now affiliate program.
How to get help from PreOrder Now SupportSteps to reach out to PreOrder Now Support for assistance.
App Embed Status on Your DashboardLearn how to view and understand the status of app embeds on your dashboard.