If your preorder button, badge, or banner is appearing in the wrong place, or the wording says something unexpected, this is usually related to your theme setup, product template, app block placement, or custom text settings.
What this looks like
You might notice:
the preorder button appears too high or too low
the badge or banner is showing in the wrong section
the preorder element appears on some products but not others
the wording says something different than expected
the placement changes across templates
Step 1: Confirm which element is affected
First, check exactly which element is wrong:
preorder button
preorder message
badge
banner
Then check where the issue happens:
product pages
collection pages
only certain products
only one product template
This helps narrow down whether the issue is global or template-specific.
Step 2: Check your theme editor or app block placement
Open your Shopify theme editor and review where the PreOrder Now element is added.
Check that:
the correct app block is enabled
it is added to the correct section
it is placed where you want it
you are editing the correct product template
A common reason for this issue is that the app block is added to one template but not others.
Step 3: Review your preorder text settings
If the wording is wrong, check your PreOrder Now settings and confirm the correct text is set for the affected element.
Look for:
custom button text
custom badge or banner text
wording that may have been changed earlier
product-specific settings if applicable
If the settings look correct but the storefront still shows something different, your theme or another customization may be overriding the text.
Step 4: Compare products and templates
If the issue only happens on some products, compare those products with one that looks correct.
Check whether they are using:
a different product template
different theme sections
different app block placement
custom code on only some templates
This is often why the preorder element looks correct on one product but not another.
Step 5: Check for custom code or CSS changes
Custom theme code, CSS, or another app that changes the product form area can affect both placement and wording.
This is more likely if:
the issue started after a theme edit
the issue started after switching themes
another app was installed recently
the product page has custom code around the add to cart area
Still not right?
If the preorder element is still in the wrong place or showing the wrong text, contact support and send:
your store URL
the page URL where the issue appears
a screenshot
whether it happens on all products or only some
whether you recently changed your theme or custom code
Once we have that, we can take a closer look at whether the issue is coming from your app setup, template, or theme behavior.