Room setup changes, like renaming room types, adjusting inventory, or changing your Grouping/Tiering structure, should always go through our team rather than being made independently. Any changes needed in your PMS are made by you, as our team doesn't make changes in your PMS. Once they're done, reach out with your request and we'll update Pricepoint to match.
What kinds of changes does this cover?
Renaming a room type
Adding a new room type
Removing or deactivating a room type
Changing unit count, inventory, or capacity
Splitting or merging room categories
Updating room mapping after a PMS migration
Changing which rate plan is treated as the base rate
Changing the Grouping or Tiering structure between room types
How do I request a change?
Make the change in your PMS first, then contact our Customer Support Team with:
Property name and PMS/Channel Manager
The exact room type name:
for renames: the name before and after the change
for new rooms: the new room type name
for removals: the room type being removed
Unit count and capacity (adults/children)
Whether this is a rename, new room, deactivation, merge, split, or Grouping/Tiering structure change