In Refine, we organize trade-in into two hierarchies:
Sale: A trade-in submitted by a user counts as one Sale, regardless of the number of devices.
Sale Item: Each submitted device represents a Item.
It is important to understand what each status means to answer customer's questions. Below is the overview of status of Sale and Sale Item:
Sale status
Status | Trigger |
SUBMITTED | When device trade-in is submitted by seller |
RECEIVED | When the shipping label has been scanned |
CANCELLED | Set manually by customer support upon requested by the customer |
COMPLETED | When all Sale Items have an end-state [PAID], [RETURNED], [RECYCLED], [NOT_RECEIVED], or [CUSTOMER_ABANDONED] |
Sale Item status
Status | Trigger |
SUBMITTED | When device trade-in is submitted by seller |
RECEIVED | Set manually by inbound team when device is received at Valyuu warehouse |
NOT_RECEIVED | Set manually by inbound team when device is not received at Valyuu warehouse |
PENDING_OFFER | When a new Offer is created |
PENDING_PAYMENT | When the Offer status becomes [ACCEPTED] |
PENDING_RETURN | When the Offer status becomes [DECLINED_RETURN] |
PENDING_RECYCLE | When the Offer status becomes [DECLINED_RECYCLE] |
PAYMENT_IN_PROCESS | Set automatically when billing list is exported |
RETURNED | Set manually by outbound team when device is returned |
RECYCLED | Set manually by operations when the device is recycled |
PAID | Set manually by billing when payment is processed |
PAYMENT_FAILED | Set manually by billing when payment fails |
ON_HOLD | Set manually by operations when there are issues with this order and put it on hold until there is further operations |
CUSTOMER_ABANDONED | Set automatically when the user hasn't responded the new Offer within 6 months |