Select Your Phone Type
Troubleshooting Steps for iPhone:
Step 1: Make Sure Push Notifications are Enabled inside ProLine
Open ProLine > Tap on the hamburger menu in the upper right corner > Go to "Account Settings" > Go to "Notifications" > Make sure push notifications are selected for all activities you want notifications for.
Step 2: Make Sure Push Notifications are Enabled For ProLine in iPhone Settings
Go to Settings > Notifications, select ProLine, and make sure that Allow Notifications is enabled (Toggle will be Green).
Step 3: Make Sure All Notification Types Are Enabled
If notifications for ProLine are turned on, but you are still not receiving notifications, you may have one or more Alert types disabled. Make sure to enable all types inside the "Alerts" section: Lock Screen, Notification Center, Banners, Sounds, and Badges.
Step 4: Turn off Focus Mode
iPhone's Focus Mode feature will stop notifications if enabled. Make sure this feature is turned off, or at least set to be disabled during the times you want to receive notifications.
Step 5: Restart Your Phone
Your phone can sometimes stop sending push notifications if it hasn't been restarted in a while. Restarting can straighten everything out and get notifications working again.
Step 6: Re-Install ProLine App
If you are still not receiving notifications after following all the steps above, try reinstalling the ProLine app on your phone. Make sure to approve push notification permissions when you are prompted to do so.
Troubleshooting Steps for Android:
Step 1: Make Sure Push Notifications are Enabled inside ProLine
Open ProLine > Tap on the hamburger menu in the upper right corner > Go to "Account Settings" > Go to "Notifications" > Make sure push notifications are selected for all activities you want notifications for.
Step 2: Make Sure Push Notifications are Enabled For ProLine in Android Settings.
Open your device's Settings app > Tap Notifications > App settings > Find ProLine in the list of apps > Allow notifications.
Step 3: Make Sure Correct Notification Options are Enabled
With notifications allowed for ProLine, you will see a list of options. Make sure these options are enabled: allow notification dot, make sound, set as priority, and other notifications.
Step 4: Turn off Do Not Disturb
Do Not Disturb will stop notifications if enabled. Make sure this feature is turned off, or at least set to be disabled during the times you want to receive notifications.
Step 5: Restart Your Phone
Your phone can sometimes stop sending push notifications if it hasn't been restarted in a while. Restarting can straighten everything out and get notifications working again.
Step 6: Re-Install ProLine App
If you are still not receiving notifications after following all the steps above, try reinstalling the ProLine app on your phone. Make sure to approve push notification permissions when you are prompted to do so.