If your Promolayer display is not showing on your Wix site after enabling the cookie banner, follow the steps below.
Quick checks
Is the Wix cookie banner enabled on your site?
Have you or a visitor clicked "Decline all" on the cookie banner?
Step-by-step diagnosis
How the Wix cookie banner affects Promolayer
When a visitor clicks "Decline all" on the Wix cookie banner, Wix blocks all third-party scripts — including Promolayer. This affects all popup tools, not just Promolayer.
How to verify and resolve
Open your site in an Incognito window (Chrome) or Private window (Safari)
Accept cookies when the cookie banner appears
Check if the display shows
If the display shows after accepting cookies, the cookie banner is the cause. You can configure the Wix cookie banner settings here: https://support.wix.com/en/article/displaying-a-cookie-banner-on-your-site
Still not working?
If the issue persists after accepting cookies, see Display not showing — Troubleshooting for other common causes.