If your Promolayer popup is not appearing on your site, follow the steps below to identify and fix the cause.

Common causes

Wix cookie banner: The most common problem for Wix users is the Wix cookie banner blocking third-party scripts.
Frequency limit reached: If you have seen the popup before but it won't show again, a re-display rule may be suppressing it. Check the Rules section for frequency limits.
Promolayer not installed: The embed tag may be missing or incorrectly placed on your site.
Display rules not met: Page URL targeting, device type, schedule, or other conditions may be preventing the popup from triggering.

Steps

Step 1: Check installation using Preview

Click Preview
Enter a URL where the popup should display
Select Ignore rules
Click Launch preview

If preview did not show

Promolayer is not installed correctly. Use the Install button in the top right to reinstall the embed tag on your site.

If preview works but the popup is not visible on your live site

Check the orange debug window in the preview. It lists each reason the popup is being suppressed on your live site.

Each warning in the debug window corresponds to a specific setting in Promolayer. Adjust the settings listed in your warning box to allow the popup to display.