Thank you for using our products.
This article explains what our support team can assist with, and what falls outside our support scope.
What We Support
Our support team will assist with the following:
Questions about how to use the product or its specifications
Reports of issues that appear to be product bugs
What Falls Outside Our Support Scope
We apologize for the inconvenience, but the following are generally outside the scope of our support:
Providing custom code beyond the sample code listed in the manual, and investigating its behavior
Providing or debugging HTML/CSS/JavaScript code
Questions about how to operate or the specifications of third-party tools
(e.g., Google Tag Manager settings)Investigating the causes of numerical fluctuations
Webhook configuration depending on the connected application
Configuring settings in the admin panel on your behalf, etc.
For the above, please refer to the official documentation of each tool, or consult with your company's development team.
For Customers on the Plus Plan
As part of "Technical Support" under the Plus Plan, we will provide as much in-depth assistance as possible even for the items listed above. If you run into trouble, please contact us as you normally would.
Information to Include When Contacting Us
To help us investigate and respond smoothly, we'd appreciate it if you could include the following information when reaching out:
Workspace name
Display name
Feature name
Details of the issue you're experiencing
The outcome you're ultimately trying to achieve (your goal)
What you've already checked on your end (to whatever extent possible)
(e.g., Tried in incognito mode but it still doesn't display — OS: ○○, Browser: ××)