Support hours are 9:00–17:00 Japan time, Monday through Friday, excluding weekends and holidays. Inquiries received outside these hours will be answered by a team member on the next business day.
Steps
After logging into Promolayer, click the icon in the bottom-left corner of the screen.
On the Home tab, click Create a ticket.
Enter your question in the form and click Create Ticket.
For Enterprise and Plus plan users, in addition to creating a ticket as described above, we also accept inquiries via live chat. Please ask your question by clicking "Send us a message" on the Messages tab.