Overview
Charge your clients through PT Mate and manage your clients' finances on the Billing tab.
Payments and direct debits
You can see a list of recent payments, both manually processed and automatic payments as part of a direct debit. By clicking on the payment you can access its details and view the invoice.
Unpaid sessions and session packs
PT Mate automatically tracks your client's packs of sessions. Every time you mark a session as attended, your client's pack will be updated. Learn more about session attendance.
You can always manually update the number of unpaid sessions by editing it on the Client Billing tab.
Pending direct debit payments
You can see pending direct debit payments, for example, if a scheduled payment failed. No action is required unless the payment fails four times.
In that case you will have to cancel the direct debit and set it up again.
Cancelling a direct debit
You can cancel direct debits or pause them any time from within the debit's details. The status will be updated automatically.
Note that this might take a moment as PT Mate has to communicate with Stripe.