Reason codes explaining the actions of the users or the results of the warehouse processes are available for counting tasks in PULPO WMS. This helps to have a uniform set of actions and better understand the working process in the warehouse managed by PULPO WMS.
Enabling the setting
To enable the setting, the user has to take the following steps:
Enable Reason codes in the settings. The Reason Codes section will appear in the side menu of the Web App
In the Reason Codes section, the user is to create a set of the required reason codes and assign them to the Sales Order Cancellation process. Only the codes assigned to the process in the settings can be used with the process in PULPO WMS. Only the reasons with the type "internal" can be assigned to the sales order cancellations.
In this example, the user will be to assign one of two selected reasons: "Customer canceled the order" or "Products missing"
Setting functionality
When you decide to cancel an order, a dialog will appear to make you confirm the cancellation and assign a reason to this action.
After selecting the reason and confirming the action, the order will be canceled as usual.
The reason code, user who canceled, cancellation timestamp and the order state before the cancellation will be shown in the sales order details
