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All CollectionsPulseway PSAPSA ServiceDesk setup
2. How to set up your company into the Pulseway PSA
2. How to set up your company into the Pulseway PSA
Paul Csiki avatar
Written by Paul Csiki
Updated over 5 years ago

This video will explain how to configure your company:

  • configure the address for your company

  • set the logo

  • Set the Timesheet settings and time rounding

  • configure default settings when the new ticket is created, therefore this information is pre-filled once we create a new ticket therefore we save some time.

  • Outbound email setup

  • Add custom fields to capture additional information - these fields will be added to the existing forms into the Pulseway PSA to the selected module.

  • Customize lists - this option will allow you to add options or remove the options from the drop-down lists into the Pulseway PSA.

  • Send company announcements, news

  • Holiday configuration

  • How to add administrative work types, so we can track this time on timesheets

  • Authentication

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