3. How to configure the service desk into the Pulseway PSA before starting to use it.

Written by Paul Csiki

Updated over 5 years ago

pre-configure Issue Types
pre-configure Ticket Types
setting up Ticket Queues
setting up Ticket Priorities
setting up Ticket Statuses
configuring email parser to pars emails into tickets from specified folder from your inbox.
How to create and use the SLA's