No order confirmation received:
Please also check your spam folder if there is no email from us in your inbox.
Change shipping address:
As long as your order has not been shipped, we can change the shipping address.
Change order:
Unfortunately, it is not possible to change orders. However, customer service can cancel individual pieces of jewelry for you or change the delivery address as long as the order has not yet been shipped.
Cancelling an order:
Cancellation of your order is possible as long as your order has not yet been processed.
If you have any questions, please contact our customer service via the Kokua chatbot - you will find the chat icon at the bottom right of your screen.