If you've lost or misplaced your return shipping box, there are a few options to consider based on how you originally received your system.
☑️ If You're a Direct Customer
If you're a direct customer, you may be eligible to request a replacement return shipping box, depending on the program or system you're using. Here's what to know:
Replacement Eligibility: Some programs do allow you to request a new box, while others do not.
Cost: If eligible, replacement boxes can be provided at not cost.
How to Request: Contact customer service or your account representative to confirm if your system qualifies for a replacement by:
Email: support@pureway.com or
Phone: 877.765.3030
Chat widget.
❌ If Your System Does Not Qualify for a Replacement Box
If your system does not qualify for a replacement box, you'll need to purchase an entirely new disposal system to continue safely managing your containers.
❗Note
DO NOT SHIP THE SYSTEM WITH YOUR OWN PERSONAL PACKAGING!