Here's a clear and patient-friendly document that you can use in Intercom to help your Fin AI agent ask the right questions when a patient wants to reorder a system. It’s designed to explain how to locate and read the manifest number, and how that helps identify the correct program:
🔎 How to Find Your Manifest Number on the PureWay System
When you're ready to reorder your disposal system, we'll need one key piece of information: the Manifest Number. This number helps us identify which program you're part of so we can guide you to the right replacement.
📍 Where is the Manifest Number?
Look on the label attached to your disposal system box. It’s titled "Manifest #" — here’s what it looks like:
It’s usually printed near the top left of the label.
It’s bold and begins with a number, followed by two capital letters, and then more numbers.
Example:
1MD1182449
In this example:The “MD” is the company code that tells us which program you're in.
“MD” stands for the MED-Project Sharps Mailback Program.
🧾 What Does the Manifest Number Look Like?
Example Manifest Number | What the Code Means |
| MED-Project (Sharps Mailback) |
| Amgen - Aimovig |
| Novartis - Cosentyx |
| Eli Lilly - Omvoh |
🛠 Why It Matters
The two-letter code in the middle of your manifest number is what allows us to match you to the correct program. This ensures we send you the right disposal system and instructions.
If you're chatting with us, you can:
Look at your PureWay system label now
Tell us the full Manifest Number (like
1MD1182449)Or just tell us the two-letter code (like “MD”) if that’s easier
We’ll handle the rest!
🧭 Company Code Reference
Here’s a full list of company codes we use to identify your program:
Amgen
NS = Aimovig
AE = Amjevita or Enbrel
AN = Neulasta
AW = Wezlana
AR = Repatha
Eli Lilly
OM = Omvoh
EE = Ebglyss
EY = Taltz (Pediatrics)
EL = Taltz
Novartis
NX = Cosentyx
Sandoz
SZ = Hyrimoz
Novo Nordisk
NN = Novo Care Sharps / RX
NP = Novo US Complaint Program
CC = Novo CAN Complaint Program
MED-Project
MD = Sharps Mailback
Celltrion
CE = All programs (Remsima, Yuflyma, etc.)
Let us know your manifest number and we’ll take care of the rest! ✅
Let me know if you'd like this formatted as a PDF, email template, or Intercom article!