This video will walk you through setting up Pyramid Pi for the first time. If you're not setting up Pyramid Pi but Pyramid v1 instead - it's the video here you should check out.
Before we start
If upgrading from Pyramid v1, your existing login should work and any passes you bought with Pyramid Pi will be automatically applied - that will be reflected no later than Friday 9th on your account (see here)
If not upgrading, you'll need activate first (new customers only)
Here are the steps:
Step 1: Download the Pyramid app
π±For Android: Tap here to get it on Google Play Store (Here)
π Web: Pyramid Pi currently only works via the apps listed above.
Step 2: Plug in the Pyramid WiFi adapter (that's the little USB stick into the top blue USB port (it's very important that it's a blue USB port as pictured)
Important: Pyramid USB WiFi adapter needs to be plugged into the blue USB port (I'd recommend the top one), this is due to it being a USB 3.0 adapter meaning faster speeds. So it really is essential you follow this step.
Step 3: Connect the ethernet cable β one end goes into your broadband router (LAN) and the other goes into your Pi device
Wired to router is recommended for best speeds. But, you can skip this step for wireless pairing (not recommended)
Step 4: Plug the USB power cable into a USB power adapter (charger and power up your Pi).
π A 5v3a power adapter (charger) plug is highly recommended as low-rated such as 5v1a/5v2a might not be powerful enough. Do not use the USB port on your broadband router. More details at pyramidwifi.com/USB
Step 5: After allowing a few moments for it to boot up, you're ready to open the Pyramid app and follow the on-screen steps. In just a few taps, you'll be ready to rock and roll...
More Tips & Troubleshooting Info
If you can't see Pyramid Pi in WiFi Settings but see PyramidSetup (read step 2 again).
If you can't any Pyramid network (either Pyramid Pi or PyramidSetup) - we have an article 'Pyramid Pi not showing/disappearing in WiFi Settings' that should hopefully sort that for you - click here to view it.
The default password for Pyramid Pi in WiFi Settings is OnlineFreedom1
The LED on Pi shows green when VPN is on and red when it's off.
Need some help? The quickest way is to tap Settings > Help & Feedback > Message Support from within the Pyramid app.
Or, you can reach out on Whatsapp, tap the chat button (bottom right of this page) or email help@pyramidwifi.com - we'll be happy to solve any issues or questions.