If Windows keeps submitting an old password when you connect to your VPS — usually after a password change or a reinstall — a saved RDP credential is the cause. Here's how to remove it, either through Remote Desktop Connection or through Credential Manager directly.
Method 1: Remove via Remote Desktop Connection
Press Windows + R, type
mstsc.exe, and press Enter.Click Show Options in the bottom-left corner of the window.
On the General tab, enter your VPS IP in the Computer field. If saved credentials exist for that address, a delete link appears under "Saved credentials."
Click delete and confirm. The stored username and password for that connection are removed.
Click Connect and enter your new username and password when prompted. Check Remember me if you want Windows to save the new login.
Method 2: Remove via Credential Manager
Prefer to manage saved sign-in info directly, or don't see a delete link in Remote Desktop Connection? Windows also stores RDP credentials in Credential Manager — here's how to remove the entry from there.
Step #1: Open Credential Manager
Click Start, type Credential Manager, and open it (or go to Control Panel → User Accounts → Credential Manager).
Click Windows Credentials.
Step #2: Find and Remove the RDP Entry
Under Generic Credentials, look for an entry named
TERMSRV/<your VPS IP or hostname>.Click the entry to expand it.
Click Remove and confirm.
Step #3: Reconnect
Open Remote Desktop Connection and connect to your VPS again. With the saved credential removed, you'll be prompted for a username and password — enter your current QuantVPS login details.
Frequently Asked Questions
Where does Windows store RDP passwords? In Credential Manager, under Windows Credentials, as entries named TERMSRV/<hostname or IP>.
Why does RDP say "Your credentials did not work" after a password change? Windows is auto-submitting the old saved password. Delete the TERMSRV entry in Credential Manager or use "Use a different account" at the login screen.
Does reinstalling my VPS OS delete saved credentials on my PC? No. Credentials are stored on your computer, not the server. After a reinstall, the IP is usually unchanged, so Windows keeps sending the old login until you remove it.
Connecting from a Mac instead? See our companion guide: How to Remove Saved RDP Credentials on Mac (Windows App).
Need Assistance?
Our support team is available 24/7. If you have any questions or run into issues, open a support ticket from your QuantVPS dashboard and we'll get back to you as quickly as possible.