Available On: Pro, Elite, and Max plans
What Is On The Way Text?
On The Way Text automatically sends a notification to your customer when you're headed to their location. No manual texting, no phone calls — your customer knows you're on your way with one tap.
This is one of the simplest features in QuoteIQ, but contractors consistently say it's one of the most impactful for customer satisfaction. Customers stop calling to ask "where are you?" and start trusting your professionalism.
How It Works
When you're about to leave for a job, trigger the On The Way notification from within QuoteIQ. The system automatically sends a text message to the customer letting them know you're headed their way.
Benefits
Reduce no-shows — customers who know you're coming are more likely to be home and ready
Fewer inbound calls — customers stop calling to ask "when will you be here?"
Professional impression — shows customers you respect their time
One tap — no typing required, the notification is automatic
Frequently Asked Questions
Which plans include On The Way Text?
On The Way Text is available on Pro ($149.99/mo), Elite ($299/mo), and Max ($699/mo) plans.
Does the customer need to have the QuoteIQ app?
No. The notification is sent as a standard text message (SMS) to whatever phone number you have on file for the customer.
Can I customize the On The Way message?
The message is designed to be clear and professional. Check your notification settings within QuoteIQ for available customization options.
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