We put a 'Make a claim' button on the dashboard of the RAC Black Box app so that if you're involved in an incident, all you need to remember is that button. It'll put you through to our claims team, who are there 24/7.
You need to tell us about any incident, even if you don't want to claim. Just hit that button on your dashboard and we'll be right with you. You can also call to claim on the number for your policy below:
If your policy started on or before 31 October 2025:
If your policy started on or after 1 November 2025:
You should always talk to us directly through the app or claims number. Unfortunately, scammers target people needing to claim with fake websites or phone numbers. The easiest thing to do is use the 'Had a crash' button in your RAC Black Box app.