All our claims are handled by Carpenters and Innovation Group – two of the foremost claims handlers in the UK. They will begin their investigation of what's happened using the details you give them, and liaise with any other insurance companies involved.
Investigating and settling a claim can be a lengthy process and not always straightforward. We know it can be stressful, but we'll do everything we can to work as efficiently as possible.
If you need to talk about your claim, you can call them on the number for your policy below. Have your claims reference number handy if you have one.
If your policy started on or before 31 October 2025:
If your policy started on or after 1 November 2025: