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Changing phones

What to do if you change your phone

Customer team avatar
Written by Customer team
Updated over 2 months ago

If you've changed your phone and you have the plug-in device, all you need to do is download the app onto your new phone and log in.

If you’ve changed your phone and you have the stick-on device, you need to pair your new phone with it.

Choose the option that applies to you:

  • I’m staying on iOS

  • I’m staying on Android

  • I’m switching between iOS and Android

Staying on iOS

Using backup and restore

If you’re staying on iOS, you’ll probably use backup and restore to switch all your apps and files over to your new phone.

  1. Backup your old phone and restore onto your new phone

  2. Make sure you have the latest version of the RAC Black Box app installed, either from the Apple App Store or by updating your apps

  3. Open the app, making sure you allow Location Services and Bluetooth if prompted

  4. Once you’re paired, you can tap through to your dashboard with your driving score

Not restoring

If you’re staying on iOS but you’re not restoring from another phone:

  1. Download the RAC Black Box app from the Apple app store

  2. Log in to the app and follow the pairing instructions

  3. Make sure you allow Location Services and Bluetooth if prompted

  4. Once you’re paired, you can tap through to your dashboard with your driving score

Staying on Android

If you’re staying on Android, you’ll probably use backup and restore to switch all your apps and files over to your new phone.

  1. Backup your old phone and restore on to your new phone

  2. Make sure you have the latest version of the RAC Black Box app installed, either from the Google Play Store or by updating your apps

  3. Open the app, making sure you allow Location Services and Bluetooth if prompted

  4. Once you’re paired, you can tap through to your dashboard with your driving score

Not restoring

If you’re staying on Android, and are not restoring from an old phone, just follow these steps:

  1. Download the RAC Black Box app from the Google Play Store

  2. Log in to the app and follow the pairing instructions

  3. Make sure you allow Location Services and Bluetooth if prompted

  4. Once you’re paired, you can tap through to your dashboard with your driving score

Swapping between iOS and Android

If you’re moving from iOS to Android or the other way around, you may migrate all your apps and files over to your new phone.

If you’re migrating

  1. Restore your new phone using a migration tool, or backup

  2. Download the RAC Black Box app from the Google Play Store or Apple App Store

  3. Log in to the app and follow the pairing instructions

  4. Make sure you allow Location Services and Bluetooth if prompted

  5. Once you’re paired, you can tap through to your dashboard with your driving score

If you’re not migrating

If you’re moving from iOS to Android or the other way around:

  1. Download the RFAC Black Box app from the Google Play Store or Apple App Store

  2. Log in to the app and follow the pairing instructions

  3. Make sure you allow Location Services and Bluetooth if prompted

  4. Once you’re paired, you can tap through to your dashboard with your driving score

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