The Number Porting feature allows you to transfer existing phone numbers from other services (like Follow Boss or BoldTrail) to the Radius platform. This feature is accessible through the new "Callings" tab in the Settings section of the Radius platform on web.
Who Can Use This Feature
Team Leaders
Core Team Leaders
Operations Staff
Administrators
Associate agents will not have direct access to this feature but can work with their team leaders to initiate number porting requests.
How to Access Number Porting
Log in to your Radius platform account
Navigate to Settings
Look for the new Callings tab
Select the Number Porting option within this tab
Number Porting Process
1) Check number portability
Click + New Port Request.
Enter the number you want to port.
The system checks eligibility.
If the number is eligible, continue to the request form.
2) Complete the request form
Fill in the email template fields:
CRM Manager Email: Support email for the current provider (for example, Follow Boss or BoldTrail).
CC Email: Radius Support is auto-filled. Do not remove it.
Current Provider Name: Add the provider’s name in the email body.
Verification Details: Account holder’s name and email exactly as shown on the current account.
Account SID Number: Request the Account SID from your current provider.
3) Send the provider email
The system generates an email from your Gmail account to the current provider.
Review for accuracy and send it to start the port.
4) Track status and finish setup
Track your request status in Radius under Settings → Calling → Number Porting.
Watch for a reply from your current provider with the requested details.
After you receive them, return to the Calling tab and complete the final step in Radius.
5) Send the Twilio request
The system generates a second email from your Gmail account to Twilio.
Review for accuracy.
Include your current provider name, the Account SID, and your contact details.
Send the email to complete the port.
Important Notes
Processing Time: Number porting typically takes 3-7 business days to complete
Service Continuity: Your number will continue to work with your current provider until the porting process is complete
Documentation: You may need to provide additional documentation to verify ownership of the number
Support: The Radius support team is available to assist with any issues during the porting process
Best Practices
Ensure all account information is accurate and matches the records of your current provider
Keep your current service active until the porting process is complete
Inform clients about potential brief service interruptions during the final transfer
Have a backup contact method available during the transition period
Troubleshooting
If you encounter issues with the number porting process:
Verify that all submitted information is accurate
Check that there are no outstanding balances with your current provider
Ensure the number is eligible for porting (some special or VoIP numbers may have restrictions)
Contact the Radius support team for assistance
This feature is part of Radius's ongoing efforts to provide comprehensive communication tools for real estate professionals. Additional features will be added to the Callings tab in future updates.
