Key Benefits
Text messaging from the Radius web app provides:
Desktop convenience – Send and receive text messages from your computer without switching to your mobile device
Seamless continuity – Pick up text conversations exactly where you left off between mobile and desktop
Professional communication – Text clients using your Radius phone number directly from the platform
Enhanced productivity – Manage client communications alongside your other Radius workflows
Easy access – Quickly start new conversations or continue existing threads from one central location
Expressive messaging – Use emojis to add personality and clarity to your text communications
Step-by-Step Instructions
Accessing Text Messages
Log in to your Radius platform via web browser
Locate the Messenger tool in the left side navigation pane
Click on Messages (positioned next to "Chats")
Your text message interface will open, displaying your conversation threads
Starting a New Text Conversation
In the Messages interface, click the + New Message button
Select or search for the client you want to text
Type your message in the text field
Click Send or press Enter to deliver your message
Sending Text Messages
Select an existing conversation from your message list, or start a new one
Type your message in the text input field at the bottom of the conversation
Add emojis by clicking the emoji selector (if available) or using your keyboard's emoji input
Click Send to deliver your message to the client
Receiving Text Messages
When a client texts your Radius phone number, the message will appear in your Messages interface
New messages will display in your conversation list
Click on the conversation to view the full message thread
Reply directly from the web interface
Switching Between Mobile and Desktop
Text conversations sync between your Radius mobile app and web platform
Open the Messages tool on either device to continue where you left off
All message history remains accessible across both platforms
No additional setup required – your conversations are automatically synchronized
Frequently Asked Questions
Q: Can I send attachments like photos or documents through text messages?
A: Not yet. Sending attachments via text message will be deployed in upcoming releases. Currently, the feature is limited to sending and receiving text messages only.
Q: Will my clients see my personal phone number or my Radius number?
A: Clients will see your Radius phone number when you text them from the web app, maintaining your professional presence and privacy.
Q: Can I see my text message history from the mobile app in the web version?
A: Yes, your text conversations sync seamlessly between the Radius mobile app and web platform. You can pick up any conversation exactly where you left off on either device.
Q: How do I know when I receive a new text message?
A: New messages will appear in your Messages interface. Check with your administrator about notification settings for desktop alerts when new texts arrive.
Q: Can I text multiple clients at the same time?
A: Currently, you manage individual conversations with clients. Each conversation thread is separate, and you can switch between them in your message list.
Q: What's the difference between "Messages" and "Chats" in the Messenger tool?
A: Messages refers to SMS text messages sent to and from your Radius phone number. Chats typically refer to in-platform messaging or team communications. Use Messages for texting clients directly.
Q: Can I use the web app to text clients internationally?
A: Check with your administrator about international texting capabilities and any associated limitations or costs with your Radius phone number.
Q: Will I be charged for texts sent from the web app?
A: Text messaging uses your Radius phone number plan. Contact your administrator for details about your specific plan and any messaging limits or costs.
Q: Can I delete text messages or conversations?
A: Check your Messages interface for options to manage conversations. Message management features may vary, so explore the settings within the Messages tool.
Q: What happens if I send a text while offline?
A: The web app requires an internet connection to send and receive text messages. Ensure you're connected to the internet before sending messages.
Q: Can I schedule text messages to send later?
A: Currently, text messages are sent immediately when you click Send. Check for updates on scheduled messaging features in future releases.
Q: Is there a character limit for text messages sent from the web app?
A: Standard SMS character limits apply (typically 160 characters per message segment). Longer messages may be split into multiple texts, though most modern devices display them as a single conversation.