Overview
Group Messaging allows you to start multi-contact text conversations directly from the Radius platform. You can create group threads from the Messages inbox or directly from a client profile, making it easy to coordinate with buyers, sellers, and their family members all in one place.
Key Benefits
Communicate with multiple clients simultaneously from one thread
Add new or existing contacts to a group conversation on the fly
Attach files, photos, and videos directly in the chat
Start group conversations from client profiles when family members are linked
Easily manage participants — add or remove contacts at any time
Method 1: Start a Group Message from the Messenger
Use this method when you want to start a group thread from scratch with any combination of contacts.
Steps:
In the left-hand navigation, select Messages.
Click New Message.
Type the name of a contact from your database to add them to the thread. Repeat to add additional participants.
If you want to add someone who is not in your database, type their phone number directly and press Enter.
When prompted, choose one of the following options:
Add as an Existing Client — link the number to a contact already in your database
Create a New Client — add this person as a new contact
Start Conversation — begin messaging without saving to the database
Once your participants are added, type your message. You can also send emojis, or attach files, videos, or photos using the attachment button.
💡 Tip: You can mix database contacts and phone numbers in the same group thread — great for including someone not yet in your CRM.
Method 2: Start a Group Message from a Client Profile
Use this method when a client has a linked family member or relationship in their profile. This is a fast way to loop in multiple related contacts without searching for them individually.
Requirements:
The client must have a family member or related contact linked in their profile
Both the client and the linked contact must have a valid phone number on file
Steps:
Go to Clients and open the client's profile.
In the top right corner, click the Message button.
Select Group Message from the dropdown.
Give the group conversation a name.
If the client has multiple linked family members, you will see all of them listed. Select or deselect participants using the checkboxes.
Click Start Conversation.
Your new group thread will appear in the Messages inbox on the left, labeled with the group name you assigned.
📋 Note: If you want to exclude a family member from the thread, simply uncheck their name before starting the conversation.
Managing a Group Conversation
Once a group thread is active, you have full control over participants and messaging.
View Conversation Details
Select the Details button in the top right corner of any group thread. This panel shows every contact currently included in the group.
Add Participants
In the Details panel, click Add Participants.
Search for an existing client by name, or enter a phone number to add someone new.
The new participant will be added to the active thread immediately.
Remove Participants
In the Details panel, find the contact you want to remove and click the Remove button next to their name.
Send Messages & Attachments
Type in the message field and press Send to message all participants
Use the emoji button to add emojis to your message
Use the attachment button to send files, photos, or videos
Frequently Asked Questions
Can I add someone to a group who is not in my database? Yes. Simply type their phone number in the participant field and press Enter. You will be prompted to save them as a new or existing client, or you can start the conversation without saving.
Can I remove a participant after the conversation has started? Yes. Open the Details panel in the top right of the thread, locate the contact, and click Remove.
Do linked family members need a phone number to be included in a group? Yes. Both the primary client and any family member must have a valid phone number on file in order to be included in a group thread started from the client profile.
Can I send files and photos in a group thread? Yes. You can attach files, photos, and videos using the attachment button in the message composer.
Where do group conversations appear? All group threads appear in your Messages inbox on the left-hand side, labeled with the group name you assigned when starting the conversation.
Can I start a group message if only one family member is linked? Yes. Even with one linked family member, you can start a group conversation from the client profile as long as both contacts have valid phone numbers.