SOP: Follow Up Boss Integration Setup in Radius Office
Overview
This SOP explains how Team owner of the Follow Up Boss account can connect their Follow Up Boss (FUB) account with Radius Office to enable automatic syncing of contacts, notes, stages, and assignments.
Integration Overview
Data Sync Details
Inward Sync (FUB → Radius)
The following data will sync from Follow Up Boss to Radius:
Contact details
Notes
Assigned agent
Lead source
Stage changes
Outward Sync (Radius → FUB)
The following data will sync from Radius to Follow Up Boss:
Notes
Stage changes
Agent assignments
Setup Process
Step 1: Open Integrations in Radius
Log in to Radius Office.
From the left sidebar, click:
Settings
Integrations
Step 2: Connect Follow Up Boss
Scroll down to the Follow Up Boss integration card.
The card will display:
“No Follow Up Boss account connected.”
Click the Connect button.
Step 3: Review the Setup Page
You will be redirected to the Connect Follow Up Boss page.
Review:
Sync information
Integration details
API setup instructions
Step 4: Generate API Key in Follow Up Boss
Important Note
The API key must be generated using the Team Owner’s Follow Up Boss account.
Using a regular team member’s account may cause webhook registration failure.
Steps to Generate API Key
Open Follow Up Boss in a new browser tab.
Log in to your account.
Click your profile icon in the top-right corner.
Select Admin.
From the left menu, click API.
Click Create New API Key.
Name the key:
“Radius”
Click Create.
Copy the complete API key.
API Key Format
The API key should begin with:
fka_
Step 5: Add API Key in Radius
Return to the Radius setup page.
Scroll to the Add Your API Key section.
Paste the API key into the field.
Click:
Connect Follow Up Boss
Step 6: Wait for Webhook Registration
After clicking connect, the Webhook Status will display:
Processing
This means Radius is registering the webhook.
Registration may take several minutes depending on team size.
Important Notes
The Replace and Delete buttons will remain disabled during processing.
This is expected behavior.
Step 7: Confirm Active Status
Once setup is complete, the Webhook Status will change to:
Active
The integration is now successfully connected.
Your team’s data will begin syncing automatically.
Replacing an Existing API Key
Important Warning
Replacing an API key will temporarily interrupt the active integration until the new key is connected.
Steps to Replace API Key
Step 1: Click Replace
Go to:
Settings → Integrations
Locate the Follow Up Boss integration card.
Click Replace next to the existing API key.
Step 2: Confirm Replacement
A confirmation message will appear.
Review the warning carefully.
Click:
Yes, Replace
Step 3: Generate New API Key
Generate a new API key in Follow Up Boss.
Paste the new key into Radius.
Wait for the webhook status to return to:
Active
Troubleshooting
Webhook Status Stuck on Processing
Wait a few minutes and refresh the page.
Ensure the API key belongs to the Team Owner account.
Verify the API key starts with fka_.
Integration Not Working
Check the following:
Correct API key was pasted
Team Owner account was used
Webhook status is Active
Internet connection is stable
Best Practices
Use only the Team Owner’s API key.
Avoid replacing API keys frequently.
Complete the replacement process in one session to minimize sync disruption.
Verify the webhook status after setup.
Support
If you experience issues with the integration setup, please contact the Radius Support Team for assistance.
I’ve created a detailed SOP document for the Follow Up Boss integration setup in Radius Office, including:
Step-by-step setup instructions
API key generation
Webhook activation
Troubleshooting
Best practices
API replacement process
Critical: Team Owner's Key Required
The API key MUST come from the FUB team owner's account — the person who owns the
FUB subscription. If you're not the team owner, ask them to generate the key and share it
with you. Using a team member's key will cause webhook registration to fail.