We're thrilled to introduce you to our billing customer portal. The customer billing portal is a secure, Stripe-hosted page, allowing you to:
View existing subscriptions
Update payment methods
Update billing details
View your invoice history
Accessing the Billing Customer Portal
Click the button above to be directed to the account login page where you will enter your the email address associated with your Stripe account. An email containing the log in link will arrive in your inbox. If you do not see the email, check your spam folder.
Billing Customer Portal Dashboard
From the customer portal you can view your current subscriptions and E&O Insurance plan, any existing payment methods, billing information and invoice history.
Update Payment Details
From the customer portal dashboard, click + Add Payment Method.
Select the type of payment method to add.
Credit or Debit Card
Google Pay - Google Pay allows you to make payments using any credit or debit card saved to your Google Account.
US Bank Account - See below for more information.
US Bank Account
Quickly and securely connect your financial institution. This method establishes a direct and encrypted link between your bank and our system, ensuring the utmost security of your financial data. Through this streamlined process, you can enjoy peace of mind knowing that your transactions are protected from unauthorized access or fraudulent activities.
Update Billing Information
From the customer portal dashboard, click Update Information.
Input your updated billing details and click Save.
Frequently Asked Questions
Can I update or cancel an existing subscription through the customer portal?
No. The customer portal does not allow for changes to subscriptions. Please reach out to support@radiusagent.com or use the chatbot from your Radius Dashboard.
What payment methods does the billing customer portal support?
The customer portal supports credit card, Google Pay and ACH payments.Can a payment method be deleted while I have an active subscription?
No. You are required to maintain at least one payment method for that subscription to charge. If you would like to change your payment method, you will need to add a new one before deleting the existing one.Does the Customer Portal support “pausing” subscriptions?
No. Please reach out to support@radiusagent.com or use the chatbot feature from the dashboard on web to discuss your subscription options.