If you open a contact and notice a value labeled calltime_id, numero_id, or lalid, you are looking at an external ID. These are reference numbers that link the same person in Raise More to a record of that person in another system. This article explains what each one is, where it comes from, and why it is normal to see it.

An external ID is an identifier assigned by another tool, stored on the contact so Raise More knows the two records refer to the same person.

Each value is a plain reference number. It does not change how the contact behaves in Raise More, and it carries no contact information on its own.

These IDs appear on a contact when that contact was brought into Raise More from one of those systems. That usually happens through an import or a sync. When a file or feed from CallTime.ai, Numero, or a data file includes the system's own ID for a person, Raise More keeps that ID on the matching contact.

If a contact was created directly in Raise More and never came from one of those sources, it will not have any of these IDs, and you will not see them on the profile. This is expected. Only contacts that originated elsewhere carry an external ID.

External IDs do quiet but useful work behind the scenes.

The main reason they exist is cross-system matching. If the same donor lives in both Raise More and CallTime.ai, the calltime_id lets Raise More recognize that the two records are the same person rather than treating them as separate.

The second reason is deduplication. When you import contacts, Raise More compares incoming records against the contacts you already have. An external ID is one of the signals it uses to spot a match. If an incoming record carries the same numero_id or calltime_id as an existing contact, Raise More can connect them instead of creating a duplicate. This helps keep your database clean as data flows in from more than one source.

No. These IDs are reference values that the system manages on its own. They are normal and harmless. There is nothing to fix, set up, or clean up because a contact has one. Most users never need to touch them.

You also do not need to add these IDs by hand. They get filled in automatically when data arrives from a source that supplies them.

When a contact has one of these IDs, it shows up in the Custom Fields section of that contact's profile, listed by its field name (for example, calltime_id or numero_id). If the contact does not have a value for an ID, that field does not appear at all.

Because they live alongside custom fields, you can view them and, if you ever need to, edit or remove them there. Treat them as reference information rather than something to change. Editing or removing an external ID can weaken Raise More's ability to match that person across systems, so leave them as they are unless you have a specific reason to change them.

One of my contacts has a numero_id but another does not. Is something wrong?

No. A contact has a numero_id only if it came from Numero. Contacts created in Raise More or imported from other sources will not have one. The difference just reflects where each contact came from.

Can I delete these IDs?

You can, but it is not recommended. Removing an external ID makes it harder for Raise More to recognize the same person if their data comes through again, which can lead to duplicates.

Will these IDs show up when I export my contacts?

Yes. External IDs are available as export fields, so they can be included when you export your contacts. They are hidden by default in the on-screen contact table to keep it uncluttered, but they still appear on the contact profile and in exports.

Do these IDs affect calling, texting, or emailing the contact?

No. They are reference values only and have no effect on how you contact the person.