There is no button labeled "Skip" in the dialer. To skip past the contact you are looking at, you move the dialer forward to the next person on your list with the Next button. This article explains how, and what to do when Next will not respond.
Skip a contact you have not called yet
If you are parked on a contact and have not dialed them, you can move straight on:
Find the navigation buttons next to the call button. The forward button reads Next. The back button is a left-arrow.
Click Next.
The dialer moves to the next person on the list. You can also press the J key or the right arrow key to do the same thing.
That is the whole flow for skipping someone you decided not to call.
Skip a contact after you have already called them
Once you have placed a call to the current contact, the dialer asks you to record what happened before it will let you move on. If you try to advance without doing that, the button is disabled and its tooltip reads:
> You must log a result (e.g. not home, or answered, etc) for the last call made to this person, before advancing.
To get past this:
End the call. Click the red hang-up button if you are still connected.
Pick an outcome from the row of outcome buttons. The options are No Answer, Answered, Wrong / Disconnected, Refused, Call Back, Left Voicemail, Deceased, and Do Not Contact. (When auto-advance is turned on for the session, Left Voicemail is hidden.)
Click Save Interaction, or press Cmd + Enter.
Click Next (or press J or the right arrow) to move to the next contact.
Hanging up also clears the "log a result" requirement on its own, so once the call has ended you can advance even without choosing an outcome. Picking an outcome is still the better way to keep your call history accurate.
Go back to a contact you skipped
If you moved past someone by mistake:
Click the left-arrow button next to Next, or press the K key or the left arrow key.
This moves the dialer back one person on the list. The back button is disabled when you are on the first person. Its tooltip then reads "This is the first person on the list, can't go to 'previous'."
When Next will not respond
The Next button is disabled in these cases. Hover over it to see the reason:
You have not dialed into the call session yet. The tooltip reads "Dial into the call session, first."
You are on a live call. The tooltip reads "Hang up first before advancing." End the call first.
You are already on the last person. The button reads End of List and the tooltip reads "No more people on this list."
You called the current contact and have not logged a result yet. See the section above.
Skip a phone number instead of the whole contact
If a contact has more than one phone number and you only want to skip the number you are about to dial (not the whole person), use the Next # button. It moves you to that contact's next phone number without leaving their profile. The keyboard shortcut is the N key. When a contact has no more numbers, the Next # button is disabled and its tooltip reads "No more phone numbers for this person".
Permanently stop calling someone
Skipping with Next only moves you past the contact for now. They stay on the list and can come up again on a later pass. If you never want to call someone again, log a Do Not Contact outcome:
On the contact, pick Do Not Contact from the row of outcome buttons.
Click Save Interaction.
Once a contact is marked Do Not Contact, the call button on their profile is disabled and its tooltip reads "Person marked as Do Not Contact."