Stripe disputes happen when a customer questions a charge and contacts their bank to contest it.
Here’s your play-by-play on handling disputes:
Notification of Dispute:
Heads Up!
When a dispute is filed, Stripe will hit you up via email and show the dispute in your Stripe dashboard under the 'Disputes' section.
Review the Dispute:
Check It Out:
Click on the dispute notification to see all the deets—transaction info, why the dispute happened, and the amount in question.
Submit Evidence:
Make Your Case:
To fight the dispute, gather strong evidence like receipts, proof of delivery, and any communications with the customer.
Upload your evidence through the Stripe dashboard before the deadline.
Stripe Review:
Sit Tight:
Stripe reviews your evidence and sends it to the customer’s bank. The bank will decide if the charge stands or gets reversed.
Outcome:
The Verdict:
You’ll get notified once the bank wraps up their review. If you win, the funds are back in your account. If not, the amount gets deducted from your balance.
Pro Tips to Minimize Disputes:
Keep communication clear and friendly.
Give detailed product/service descriptions.
Maintain accurate transaction records.
By staying on top of things and being transparent, you can keep disputes to a minimum. If you need more help, our Rally.Fan support team is here for you at support@metacommerce.app.
Handle disputes like a boss and keep your business rolling smoothly! 🚀💼