1. What does it mean to connect my Google My Business page to my RateMyAgent page?
Connecting your Google My Business page with your profile gives your vendors, buyers, landlords, and tenants the opportunity to post their RateMyAgent reviews, Sales, and Property listings on your Google My Business page, Google Search, and sync with Google Maps.
2. My RateMyAgent page is already using Connect with Google, do we need to do anything?
Connect Google is an existing feature that has now been enhanced by a stronger integration with Google My Business. If you are already using Connect Google, it will continue to function as normal – but you will need to go to Google Reviews, and sign into your Google My Business account to activate all the new features.
3. What is a Google My Business page?
Google My Business is a free and easy-to-use tool for businesses to manage their online presence across Google, including Search and Maps.
By verifying and editing your business information (phone numbers, address, website, etc.), you can help customers find you and allow you to read, respond, and flag reviews from your customers (learn more here).
4. Why is it beneficial to have RateMyAgent reviews showing on my Google My Business page?
Reviews on Google provide valuable information about your business to both you and your customers at the start of their journey. Reviews appear next to your agency listing in Google Maps and Google search results which can help your business stand out on Google.
5. Where will these reviews show on Google?
Reviews appear in your business listing in Maps and Google search results that can help your business stand out on Google. RateMyAgent reviews that have been pushed to Google contribute to your star rating and the total number of reviews too! (see below) RateMyAgent reviews scheduled in Social Media Manager will appear as a post underneath Google reviews, with links directly to the review.
6. How do the reviews get from my RateMyAgent profile to my Google My Business page?
The first step is to make sure you have connected your Google My Business page to your RateMyAgent profile.
After your client finishes leaving their review on RateMyAgent they’ll be prompted to share the same review with Google with just one click.
As soon as your client chooses to post their RateMyAgent review to your Google My Business page and publish it, the review will be live for you to read and respond to via your Google My Business page.
You can also share RateMyAgent Sales and Property Listing reviews on your Google My Business page by scheduling a post in Social Media Manager.
7. Why aren't all my RateMyAgent reviews showing on my Google My Business page?
Like leaving a review on RateMyAgent, your client has the choice to post their review through to Google.
If you're keen to get all your RateMyAgent reviews on Google, why not tell them so in the custom message you send out in the review request?
8. How long does it take for a review to go live?
As soon as your client chooses to post their review from RateMyAgent to your Google My Business page, the review will be live for you to read and respond to via your Google My Business page. Google can take up to a few weeks to show reviews publicly, we have not been able to establish why.
9. How do I respond to reviews left on Google?
Reviews from your customers can provide valuable feedback for your business, and replying to reviews can help build your customers' trust. When you reply to a review, your response will appear below your customer's review on Google Search and Maps under the label "Response from the owner". People on Google will see both the customer review and your response when they look at your Google reviews.
You can reply to reviews directly from your business profile by logging into your Google My Business account, through the Google My Business app (learn more here).
10. Can I remove a review from my Google My Business Page?
Reviews that violate the Google review policies can be flagged as inappropriate from your Google My Business account which will alert Google moderators.
Reviews posted on your Google My Business page can only be deleted or removed by Google Moderators.
Instructions on how to flag an inappropriate review that you find on your business listing can be found here.
11. How do I connect my brokerage/office's Google My Business page to my RateMyAgent agency profile?
Connections between RateMyAgent and Google My Business can only occur within the agent dashboard.
Go to the Linked Accounts in your agent dashboard
Click on the Linked Accounts tab and select +Connect Account. Click on ‘Connect’ for Google My Business
Click ‘Sign in now’ and enter your Google Account details. Can’t find, or don’t have one - create one here
You will be requested to provide RateMyAgent access to manage your Google My Business listing. Click ‘Allow’ to continue.
Select the Google My Business location you want to manage
You have successfully linked your Google My Business account! You can start scheduling posts immediately.
Related article: How do I connect with Google?
12. How do I disconnect my Google My Business page from my RateMyAgent profile?
Simply head to the Google Reviews tab from the left-hand side of your agent dashboard, select Settings. On the right side you will see may click Disconnect to disconnect your Google Profile.
13. I tried to create a Google My Business page and it says someone else has registered the address. What do I do now?
If a Google My Business page has already been verified and you're authorized to manage the page, you can request ownership from the current listing owner.
Note this process may trigger Google to ask previously verified businesses to verify again. You’ll know you need to verify again if you see the message, “Changes to your business information require verification”. Learn more about verification here.
If a Google My Business page has been created but is unclaimed, simply click ‘Own this business?’ on the Google My Business listing.
14. What does it cost to connect my profile to my Google My Business page?
In AU/NZ Agents with a RateMyAgent Professional or Enterprise subscription have access to connect their Google My Business page with RateMyAgent.
To check your subscription or upgrade to unlock the Connect Google My Business feature, head to the Billing Section in your RateMyAgent dashboard.
If an AGENT wants to connect their own GMB to their AGENT account, they must be on an Agent Pro subscription.
15. What happens to my connection with Google if I unsubscribe?
If an agent subscription is downgraded to a free account from a Professional or Enterprise paid subscription, the connection to the Google My Business page will be removed. Clients will no longer have the option to post their reviews from RateMyAgent to Google.
Any existing reviews that clients choose to post to your Google My Business page will remain on the page and be visible in Google search results and Google Maps. To check your subscription or upgrade to unlock Connect Google My Business, head to the Billing Section in your RateMyAgent agent dashboard.
16. How do I get support with my Google My Business page?
Check out Google's help resources on Google My Business pages here.
17. How do I add managers to my Google My Business page?
Adding managers of a Google My Business page occurs directly with Google, not RateMyAgent.
Owners of Google My Business pages can invite additional users to own or manage an agency page. When owners and managers are added, users share the management of a page without having to share personal account information. Owners, managers, and site managers can all have different levels of access to the page.
Only owners can add or remove users. However, managers may remove themselves from a Google My Business account. Google Groups cannot be added as managers or owners of listings. (learn more here)
18. How do my clients post their reviews on Google at a later date after they have posted a review on RateMyAgent?
Clients can post a review on your Google My Business page at a later date by going to your Google My Business Page and clicking the “Write a review” button.
19. I’m logged in and I can’t see anything about this new feature. I’ve searched and can’t find anything.
You must be logged into your agent RateMyAgent profile to see the new feature in the dashboard.
Agents with a RateMyAgent Professional or Enterprise subscription have access to connect their Google My Business page with RateMyAgent.
To check your subscription or upgrade to unlock the Connect Google My Business feature, head to the Billing Section in your RateMyAgent dashboard.
20. Why is it important to verify my Google My Business page?
Verifying your business listing helps ensure information is accurately displayed in Google Search and Google Maps and can help to improve your business ranking across Google. Verified business listings can access Google My Business features such as posts, upload photos, and reply to client reviews and messages.
For most businesses, verification means requesting, receiving, and reading a verification postcard from Google, and can take approximately 14 days to receive. Learn more about the verification process here.
21. I manage several locations in my Google My Business page, how do I select the right location once I’m connected?
You will only be able to sign in and manage one location linked to your Google My Business page at a time. To change locations:
Go to Linked Accounts in your agent dashboard
Click on the Linked Accounts tab and select ‘Settings’ in Google My Business
Click on ‘Manage your Google account and locations'
Click ‘Remove’ next to the location you want to leave
Click ‘Select’ next to the location you want to manage
22. Watch the Espresso Series where Founder Mark Armstrong talks about GMB for Agents.