An Agent Administrator is a person who has access to the Office Dashboard. This role is usually reserved for directors and/or admin employees.
Step 1: An admin must be logged in to the office profile. To add/remove admin access, click on Team & Admins > Admin Access > +Add Admin.
Step 2: Enter the email address to invite another admin, then Invite admin.
Step 3: They will receive the following email, and they can accept the invitation.
Removing Administrator Access
Only someone with admin access can remove an admin user. You also cannot remove your admin access.
To remove admin access, click on the X button on the right side of their names.
Then, confirm the removal of access by clicking Yes, remove access button.
If there is only one person with admin access who needs to be removed (for example, if they have moved to another office), please ask to speak to a team member so we can assist.
Admin Agent Access (New release)
Admins have a lot of responsibilities, from onboarding and training to troubleshooting agent RMA accounts. To make admins' jobs easier, we’ve worked on removing any barriers so admins can quickly step in and make real improvements to agents' and agencies' RMA experiences.
Now, admins can do things like:
Update profile photos and details
Post on behalf of agents in Social Studio
Access individual agent widgets and integration tools
These updates help admins make a bigger impact while supporting agents more efficiently!
For more information, you can check this LINK.