The Review/Sales Ratio (RSR) is replacing the legacy 'RMA Score'. This isn't a change in the metrics, we're just rebranding! It's just a name change it still functions in the exact same way.
The percentage of all your sales over the last 12 months that have a positive vendor review (includes all transactions across suburbs, cities and states) as a lead and supporting agent.
Give me the details
Number of sales over the last 12 months with a positive vendor review
The number of sales over the last 12 months
Example: If you have represented 10 vendors over the past 12 months and received 8 positive vendor reviews your RSR is 80%
Example: if you work for a couple who sell their home and both the husband and wife leave a review each, only 1 review will be included.
**The ratio is calculated based on the last 12 months and the RSR you have on Jan 2nd Midnight AEST is used in your Agent of the Year calculation
How can I improve my Review/Sales Ratio?
Ensure all your property transactions are correct by removing duplicates. You cannot be removed from a property if you were the supporting agent 'just to boost your score', you need to collect those Vendor reviews!