The Review/Sales Ratio (RSR) is replacing the legacy 'RMA Score'. This isn't a change in the metrics, we're just rebranding! It's just a name change it still functions in the exact same way.
The percentage of all your sales over the last 12 months that have a positive vendor review (includes all transactions across suburbs, cities and states) as a lead and supporting agent.
Give me the details
Number of sales over the last 12 months with a positive vendor review
The number of sales over the last 12 months
Example: If you have represented 10 vendors over the past 12 months and received 8 positive vendor reviews your RSR is 80%
For example: if you work for a couple who sells their home and both the husband and wife leave a review each, only 1 review will be included.
**The ratio is calculated based on the last 12 months at a National level. The cut-off is 11:59 pm AEDT on the 3rd of January 2023.
How can I improve my Review/Sales Ratio?
Ensure all your property transactions are correct by removing duplicates. You cannot be removed from a property if you were the supporting agent 'just to boost your score', you need to collect those Vendor reviews!