Can I cancel an order?
Orders can only be cancelled while they are still in the processing stage. Once an order reaches the “Ordered” status, it can no longer be cancelled.
Cancellations may occur automatically due to missing details, incorrect information, or unavailable stock.
Why was my order cancelled?
Common reasons include:
Missing or incorrect shipping information
Product no longer available
Other unforeseen fulfilment issues
If your order is cancelled, you will be notified and may be able to reorder the item if it becomes available again.
What should I do if my item arrives damaged or faulty?
If a physical item arrives damaged or not as expected, contact Live Support or email support immediately.
You may be asked to provide photos of the issue so it can be reviewed quickly. Our team will then assist with the next steps to resolve the case.
What is the return policy?
If an item is confirmed to be damaged or faulty, you can return it for review.
The process includes:
Contacting support
Receiving a return address
Sending the item back for inspection
Once received, the issue will be reviewed and resolved by support.