User notifications ensure that the right team members are alerted about campaign milestones, such as new comments on artwork, or confirmation of an order. These can be managed individually or via a Brand Custom Notifications User Profile.
How to access User Notifications
Go to Agency Admin > Agents & Users.
Select the user you wish to manage.
In the Tools menu on the right-hand side, click Notification Options.
By default, you can manually toggle notifications on or off for each user. This is the best approach if a team member needs a bespoke notification setup.
Section | Notification | Description |
Artwork | New Comment | Sends an email to the user if another user shares artwork with them, with a comment |
| New Review | Sends an email to the user when there is a new review/comment on an artwork |
Bookings | Created | Sends an email to the user when a new publication booking is created |
| Updated | Sends an email to the user when a new publication booking is updated |
| Cancelled | Sends an email to the user when a new publication booking is cancelled |
Conversations | New Comment | Sends an email to the user when a new comment is added to a conversation they are subscribed to |
Orders | Confirmation | Sends an email to the user upon confirmation of an order |
| Dispatched | Sends an email to the user upon dispatch of an order (requires Provider to update order status via Realhub Provider login or API) |
Tasks | Complete | Sends an email to the user upon completion of a Signboard task |
Realhub will automatically save as you toggle each notification on/off.
Applying Custom Brand Notifications Profile
To save time, your brand may have created standard notification profiles. Using a profile ensures that users in similar roles receive a consistent level of communication without needing to toggle individual settings.
In the notification settings modal, toggle Use Brand Profile to Yes.
Choose the required profile from the dropdown menu.
Click Save.