User permissions allow Office Administrators to control what team members can see and do within Realhub. These settings can be configured manually for each individual, or managed via Brand User Profiles if your brand has this feature enabled.
How to access User Permissions
Go to Agency Admin > Agents & Users.
Select the specific user you wish to manage.
In the Tools menu on the right-hand side, click User Permissions.
Configuring Permissions
If your brand does not use customer user permission profiles, or if a user requires a unique setup, ensure the Use Brand Profile toggle is set to No. You can then manually switch each permission to On or Off.
Permissions are split into two categories:
Property: Controls access for listing and marketing campaigns.
Agency: Controls access for the office's own marketing and branding campaigns.
You can toggle the permissions on or off for each of the following as required for the selected user.
If your brand has created permissions user profiles, see below for more information on how to apply.
Section | Setting | Details | Agent Default |
Ad Copy | Manage | Allows the user to see and edit ad copy for campaigns | On |
Artwork | Manage | Allows the user to create and edit artwork for an order | On |
| Approve | Allows the user to Approve artwork for an order | Off |
Comparables | Manage | Allows the user to add, edit and delete comparable properties for a campaign | On |
Contacts | Manage | Allows the user to create, edit and delete vendor contacts for a property campaign. Vendors imported from CRM data should not be edited in Realhub. | On |
Details | Create | Allows the user to create new property campaigns | On |
| Manage | Allows the user to edit / update property campaign details | On |
Invoices | Manage | Allows the user to edit and adjust vendor invoices | On |
| Approve | Allows the user to Approve invoices for a vendor | On |
Media Selection | Manage | Allows the user to edit / update media selection | On |
Orders | Manage | Allows the user to edit and update orders | On |
| Approve | Allows the user to Confirm orders (sends to Provider) | Off |
| Unapprove | Allows the user to Unapprove orders | Off |
| Delete | Allows the user to Delete orders | On |
| Require Quote | Forces the user to create a Quote in order to create new orders | Off |
| Override Order Total | Allows the user to Override the total price of orders | Off |
Photos & Plans | Manage | Allows the user to upload, edit and delete photos and floorplans for a campaign | On |
Publications | Manage | Allows the user access to Publications planner for newspaper and magazine bookings | Off |
Tasks | Manage | Allows the user to manage order tasks such as signboard installation, removal, clean, repair requests | On |
Quotes | Manage | Allows the user to create, edit and manage vendor quotes for a campaign | On |
| Approve | Allows the user to Approve vendor quotes | On |
| Req Authorization | Forces the user to get authorization from an Office Admin or someone in their Finance team | Off |
| Req Contributions | Contributions covering the quote total must be added before the user can Approve the quote | Off |
Using Brand User Profiles
If your brand has pre-configured user permissions profiles, you can use these to quickly apply a standard set of permissions based on the user's role (e.g., "Sales Agent" or "Marketing Admin").
Switch the Use Brand Profile toggle to Yes.
Select either the Property or Agency tab.
Choose the appropriate profile from the Brand Profile dropdown menu.
Click Save.
Note: If you do not see any profiles in the dropdown and would like to use this feature, please contact your Brand Administrator.