Step-by-Step Instructions
Go to https://realhub.realbase.io/ and click Forgot your password? Reset Now. (Or go straight to https://realhub.realbase.io/users/password/new.)
Enter your username and click Reset Password.
Open the email from noreply@realhub.com.au titled "Reset your Realbase password." Check that the details shown are yours.
Click Reset My Password. If you didn't request this, you can disregard the email.
On the Change Your Password page, enter your new password and confirm it, following the password requirements.
Click Reset Password.
You'll be logged in to Realhub automatically and taken straight to your Dashboard.
Important:
Enter the correct username, since the reset email is sent to the email address linked to it.
Passwords must be at least eight characters in length and contain an upper case letter, a lower case letter, a number, and a special character.
Troubleshooting & Edge Cases
Password reset email hasn't arrived: Check your junk, spam, or bulk folder for an email from noreply@realhub.com.au.
Password reset link expired: The reset link stays active for 6 hours. If you don't set your new password within that window, the link expires and you'll need to request a fresh one from the sign-in page.
Can’t remember your username? Contact support@realhub.com.au with your registered email address, office, and role to request your username and receive a password reset link.