To create new user
Go to https://realhub.realbase.io/ and sign in with your Office Administrator account.
In the left-hand menu, select Agency Admin, then click Agents & Users.
In the top-right corner, click the green Create User button.
Fill in the new member's profile details, then assign their User Role — either Agent or Office Administrator.
Click Complete Fields.
Once the user is created, you'll land on the Edit User page for that person. To get them started, ask the new user to go to https://realhub.realbase.io/ and sign in with their username and password. If they'd like to set their own password straight away, they can click Don't remember your password? on the sign-in screen to reset it.
Important: Managing Users
Choosing the right role: Before you create a user, pick the role that matches what they need to do — and choose carefully, because it can’t be changed later.
Office Administrators can access every campaign in the agency as well as the agency settings. They cannot be assigned to a campaign as an agent.
Agents can access only the campaigns they’re assigned to — as the primary, secondary, or third agent — along with their own profile details and notification preferences.
A user’s role is permanent: Once a user is created, their role cannot be changed — Agents cannot be switched to Office Administrators, or vice versa. Double-check the role before you finish. You can still edit everything else (name, agent bio, username, and so on) at any time by selecting the user from the Agents & Users list.
Troubleshooting & Edge Cases
Can't see the Agency Admin settings: You need the Office Admin role to access this section. Agent-level accounts cannot create users.
Username has already been taken: That username is taken. Enter a different username to continue.
"Couldn't find organization with ID" error: This needs action from the Realhub team. Contact support@realhub.com.au and the team will sort it out.
Red "Cannot create" error: This usually means you're trying to re-add a user who was previously deleted. A telltale sign: you search for the person, get no results, but still can't create them. Contact support@realhub.com.au and include user’s details (name, email address, role, username) to restore or clear the old account record.
Password-reset link: To let a new user set their password right away, share this link: https://realhub.realbase.io/users/password/new