What can I do if a video in my drafts is uneditable on Realync?
If you encounter an issue where a video in your draft folder appears uneditable or unresponsive, follow these steps to resolve the issue:
Common Draft Video Issues
Some users may face problems with draft videos on Realync, such as:
The inability to cancel an edit.
Trouble re-taking control of video editing.
Edits not saving successfully, leaving the video in an unusable state.
Steps to Troubleshoot and Recover Your Draft Video
Retry Editing the Draft: - Open the draft video and attempt to initiate the editing process again. If you received an error previously, those edits were likely not saved, and restarting the editing process should resolve the issue.
Check Your Internet Connection: - Ensure you have a stable internet connection. Connectivity issues can occasionally interrupt or prevent successful edits.
Clear Temporary Data: - Clear app cache or temporary files that may cause the draft editing to malfunction.
Restart the Application: - Close and relaunch the Realync app. This will refresh the application and may resolve the unresponsive draft state.
Recreate the Draft (if necessary): - As a last resort, if the draft remains unresponsive, recreate the video by starting a new project. Note any changes made before the draft became uneditable to save time.
Preventive Tips for Future Drafts
To minimize the risk of similar issues occurring:
Ensure all edits are saved before closing the app.
Regularly update the Realync app to its latest version for improved performance and bug fixes.
Avoid editing drafts in areas with poor network connectivity.
Still Facing Issues?
If you’ve attempted these steps and the issue persists, consider reaching out to Realync Support with the following details:
The draft name or ID.
A description of the issue.
Any error messages you’ve encountered.
By following these steps, you should be able to resolve most issues with uneditable drafts in Realync.