FAQs & Troubleshooting
Check out our most frequently asked questions and troubleshooting recommendations here!
20 articles
- How to Participate in Realync's Referral ClubWe're excited to announce a rewards program for when Realync clients refer us to a friend.
- Realync Studios FAQsCurious about Realync Studios? Take a glance at this quick reference guide.
- Resetting Your Expired PasswordHow to reset your expired password.
- Realync Gimbal RecalibrationIf you are experiencing malfunctions with your Stabilizer it may be a signal to update firmware.
- Troubleshooting Your StabilizerHow to update the stabilizer's Firmware
- What can I do if a video in my drafts is uneditable on Realync?
- Recovering Lost Videos: iMazing Steps
Technical Requirements
Software Version & Internet Connectivity
- Realync Device RecommendationsIs your device Realync Ready?
- Software Version NeededWondering what software version is required for Realync?
- Resetting Your PasswordIf you are having trouble logging in or need to reset your password this is the article for you.
- Internet Connectivity IssuesAre you struggling with your internet? Let's put it to the test!
Pre-Recorded Videos
Troubleshooting your Videos
- My video is stuck!Step by step on how to "un-stuck" your video!
- Editing on More than One DeviceAre you trying to edit a teammate's video and having trouble?
- Muting & Unmuting a VideoYou can mute your video but you will be unable to unmute your video so make sure you triple-check beforehand!
- Mass-Updating Opening Slides for Published VideosNot yet, but we do hear you and are continuing to make our product better!
- Rotating Clip(s)Unfortunately, once you have already recorded the clip you currently do not have the editing option within Realync to rotate your clip!
- Can I Get a Clip Back that I Accidentally Deleted?Easy! Just follow these steps!
- Out of Phone Storage?Follow these troubleshooting tips!