All Collections
FAQs & Troubleshooting
Check out our most frequently asked questions and troubleshooting recommendations here!
19 articles
How to Participate in Realync's Referral ClubWe're excited to announce a rewards program for when Realync clients refer us to a friend.
Realync Studios FAQsCurious about Realync Studios? Take a glance at this quick reference guide.
Resetting Your Expired PasswordHow to reset your expired password.
Realync Gimbal RecalibrationIf you are experiencing malfunctions with your Stabilizer it may be a signal to update firmware.
Troubleshooting Your StabilizerHow to update the stabilizer's Firmware
Technical Requirements
Software Version & Internet Connectivity
Realync Device RecommendationsIs your device Realync Ready?
Software Version NeededWondering what software version is required for Realync?
Resetting Your PasswordIf you are having trouble logging in or need to reset your password this is the article for you.
Internet Connectivity IssuesAre you struggling with your internet? Let's put it to the test!
New User FAQsHave a new teammate, new employee, or new hire to add to your Realync account?
Pre-Recorded Videos
Troubleshooting your Videos
My video is stuck!Step by step on how to "un-stuck" your video!
Editing on More than One DeviceAre you trying to edit a teammate's video and having trouble?
Muting & Unmuting a VideoYou can mute your video but you will be unable to unmute your video so make sure you triple-check beforehand!
Mass-Updating Opening Slides for Published VideosNot yet, but we do hear you and are continuing to make our product better!
Rotating Clip(s)Unfortunately, once you have already recorded the clip you currently do not have the editing option within Realync to rotate your clip!
Can I Get a Clip Back that I Accidentally Deleted?Easy! Just follow these steps!
Out of Phone Storage?Follow these troubleshooting tips!