About the Integration
With the Hy.ly Tour Scheduler Integration enabled, Hy.ly will use Realync as the Tour Provider whenever a Live Video Tour is scheduled through Hy.ly. Whenever a prospect schedules a tour through a property website or an agent schedules a tour through the Hy.ly Calendar or their Hy.ly integrated CRM, Hy.ly will use Realync as the tour provider, and the tour will appear in the property's Realync Account.
*Depending on your Hy.ly Integrated CRM, tours scheduled directly through your CRM may not appear immediately on your Realync Calendar. Please schedule all short-notice tours (🕛< 4 hours) through your Realync or Hy.ly Calendar.
Agent-Scheduled Tour Workflow
1). Site-team member schedules a tour through their Realync Calendar, Hy.ly Calendar or their Hy.ly Integrated CRM.
2). The scheduled tour will appear in Realync.
3). To begin the tour, open Realync, click Live Tour or Live session tab depending on the type of tour and you will see all the scheduled tours listed. Find today’s date and the tour and click “start tour”.
Tours scheduled directly through the Realync App will not appear on your CRM or Hy.ly Calendars and could cause time slots to be double booked. Scheduling tours through the Hy.ly Calendar or a Hy.ly Integrated CRM ensures that all calendars match and prevents double booking time slots.
Prospect Self-Scheduled Tour Workflow
1). Prospect self-schedules a live video tour through the Hy.ly Scheduler embedded on a property website, ILS, etc.
2). The tour will appear on the Property's Hy.ly/CRM Calendar and in Realync.
3). To begin the tour, open Realync, click Live Tour or Live session tab depending on the type of tour and you will see all the scheduled tours listed. Find today’s date and the tour and click “start tour”.
Want to know more about hosting Live Tours or Live Sessions? Click here to learn more about Live Tours or Live Sessions!
