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How to find the reason why the invoice failed

This is to determine how to find the reason why the invoice was marked as failed in Rechargly and Stripe

Written by Jazmin Aldana

Steps:

1. Go to Invoices → click on the Failed tab → expand an invoice → click the Stripe logo.

This will redirect you to the invoice page in Stripe, where you can see all the details on why it failed.


2. Scroll down under the Payments section and hover over the Failed badge. This will indicate why the payment failed:

3. Click on that row to see more data:

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