To remove a program registration and/or refund/cancel related program dues, specific staff user permissions are required.
From the Unit Information page, select the Programs tab.
Select the registrations for the appropriate participant, program, division, and sessions that require removal by checking the corresponding checkboxes on the left side.
Click the Remove Selected button.
On the next screen, review the information and select the orange Continue button.
NOTE: By default, the boxes under the Refund/Cancel column should be checked. This enables users to either cancel any outstanding dues or refund any dues that have been paid (if applicable).
On the final screen, you’ll find a summary of the changes that will occur, including the number of canceled sessions and the amount of any canceled or refunded dues.
Select the appropriate program removal reason from the dropdown menu.
Applied Discounts/Subsidies:
If discounts or subsidies have been applied to the registration, there will be a checkbox to remove any discounts or subsidies which will be checked by default.
We recommend leaving one (or both) of these boxes checked (when applicable), unless your supervisor instructs you otherwise.
